Everfood 送货政策:-

我们将为您的订购投购全额的运送保险。我们强烈建议所有客户在接收货品或签收前，细心检查邮包有否破损或曾遭他人捣弄的痕迹。

您的订购将于何时寄出？

如果您于正常工作日（星期一至五）的截止时间前订购货品，您的订购会于该日获得处理。

如果您于假日、周六或周日，或于正常工作日的截止时间后订购货品，您的订购将在下一个工作日开始获处理。

对于国际订单，我们将告知您预计的发货日期。实际送达日期可能会因运输时间和海关清关情况而有所不同。

有关国际订单的更多信息，请访问我们的国际运送页面。

对于国际的订单，我们会在每款产品的产品详细信息中列出预计的送达日期。

我们藉估算处理、包装和运送您订购的货品的所需概约天数，得出各产品的运抵日期。

如何追踪包裹？

当我们开始打包您所购的商品，便会给立即您发送一封电邮讯息/商城发货信息，通知您发货信息，并附有订单追踪链接。

您也可以登录Everfood商城-会员中心追踪您的订单。

我们送货覆盖区域？

送货覆盖区域全马。

Everfood递送时间表

周一至周五，上午(9.30am至12.00pm)及下午(12.01pm 至 6.00pm)。

一般上，通过快递寄送的礼品需2 至7个工作天，收货时间也因寄送地区的距離而有所差異。

邮递不成功的包裹

如果包裹投递不成功，则会自动返回给Everfood商城。快递员会联系您约定送货时间，如果无法投递，则包裹会返回给Everfood商城。

运送到其他地址

如果您不能在货品运抵时留在家中签收，Everfood商城可以把您的货品运送到您的工作场所或另一个更方便您接收的地点。为了保护我们的客户免受诈骗，我们执行下列安全措施：凡订购价值 1000 美元或以上的商品而运送地点不是您的账单地址者，如果您无法签收，或想让其他人代为签收，您可以要求把货品运送到当地的取货点，以便您在方便时签收和取货。要安排取货，请联系我们的客服人员。

联系客服专线：-

Tel/电话: +6014 368 6882

Hotline 联系客服专线:+6014 368 6882

Customer Service 联系客服电邮:hello@everfood.com.my 

营业时间

Operation Hours: 

Monday - Friday （星期-至五） : 9am to 6pm

Saturday and Sunday （星期六，日） : 休息/Closed

运送保险

所有订单均有投保，并通过安全的承运商免费运送，送货速度会因订单的税前价值而有所不同。Everfood商城只会把货品运送到一般街道地址，邮政信箱地址一概不接受。由于保险原因，货品运输都需要签名，哪怕您和我们的承运商达成了任何免签协议。

运费说明:-

1. 发货时，系统会根据您的收货地址，列出到收货地址的快递公司。

2. 如果您购买的商城是包邮商品，或者您订单的收货地址包邮，则运费为0。

3. 快递配送到东马将加收20-50元的配送费用，具体根据快递公司的规定来收取。

4. 当您参加Everfood商城的抽奖等活动中奖时，奖品都由Everfood商城包邮为您送出，不需要再额外支付快递费用哦！

如有疑问请致电客服咨询：

+6014 368 6882 (09:00 - 17:00) 或 电邮：hello@everfood.com.my 

更多资料:

如需了解有关退货的更多信息，请阅读我们的7天退货政策。

Everfood Delivery Policy:-

We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company or driver(s) appointed by Everfood.

We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Delivery time is normally 5 – 7 working days for Peninsular and East Malaysia after order confirmation.

Areas         Delivery time frame*

Peninsular Malaysia : 2 – 5 working days

East Malaysia (included Labuan):5 – 7 working days

*next day of order day.

Everfood delivery schedules

From Monday to Friday, Morning (9.30am till 12.00pm) and Afternoon (12.01pm till 6pm). Deliveries via courier service require 2 to 7 working days and vary according to the recipient's address.

On delivery of the product, you are required to sign for delivery. You shall examine the goods immediately upon collection for any deficiencies 

and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details 

that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

If you are not available to take delivery or collection, we may leave a message giving you instructions on either re-delivery or collection from the carrier.

If you request for redelivery, we are entitled to charge for providing the service.It is the responsibility of the customer to notify Everfood immediately of any change to their delivery address.We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

When the recipient is not at home to receive my gift.

Before delivery, our drivers will call the recipient to confirm the address and arrange for a convenient delivery time. However, in the event that the recipient is still unavailable, our driver will leave the gift with either 

the recipient's family member or work-mate who is able to receive the gift on behalf of the recipient. The receiver is required to leave his or her name, I/C number as well as sign the delivery order before the gift is released.

You may request to return any Products you have purchased within 7 business days of receiving the Product at your delivery address.

Kindly refer to the return and exchange policy.